Refund and Returns Policy (B2B)

1. Scope: business customers only

All offers on de-linker.com are directed exclusively at businesses, installers, and EPCs. Partner accounts are reviewed before access to prices is enabled. You can send an inquiry or request a Proforma invoice without an account. No contracts are concluded with consumers; statutory consumer withdrawal rights therefore do not apply, as set out in the Terms of Sale. This policy sets out how Linker handles order errors, transport damage, warranty claims, and returns for business customers.

2. Order errors and transport damage

1. Check a delivery against the order confirmation on receipt.
2. If the wrong product, the wrong quantity, or a shortage arrives, contact Linker with the order number before the goods are used or installed.
3. If a delivery arrives with visible transport damage, document it with the carrier at the point of delivery, as required under the Terms of Sale, and notify Linker with photos and the order number.

3. Warranty claims

4. Returns outside a warranty claim

A return outside a warranty claim is not a standing right for business customers and is handled case by case.

• Contact Linker with the order number before sending anything back; a return needs written authorisation before goods are shipped.
• An authorised return must be unused, in its original packaging, and accompanied by the order documents.
• Freight for an authorised return, and any restocking or handling charge, are agreed in writing at the time the return is authorised.

5. Refunds

Where a refund is due, whether for a confirmed order error, transport damage, or an authorised return, Linker issues it to the original payment method or as a credit against the buyer’s account, as agreed with the buyer.

A refund is processed once the returned goods are received and checked, or once we have confirmed the warranty claim.

6. Contact